Refund Policy

Refund Eligibility Eligible for RefundThe following situations qualify for a full refund:Transfer cancelled before funds leave AirMoneyRecipient bank rejected or returned the paymentTechnical error or duplicate transaction occurredTransfer failed to reach destination within guaranteed windowTransaction processed at incorrect exchange rate due to system error Case-by-Case ReviewThe following situations are reviewed individually and may qualify for a partial or full refund at our discretion:Incorrect recipient details provided by senderTransfer delayed beyond expected delivery window due to partner issuesExchange rate dispute where rate differed significantly from quoted rate Not EligibleRefunds will not be issued in the following circumstances:Transfer successfully delivered to the correct recipientSender changed their mind after successful deliveryLosses due to exchange rate fluctuationsRequests submitted after the 30-day refund windowTransactions flagged and held for compliance or fraud review Refund Process Step 1 — Submit RequestContact support at refunds@airmoney.com or via in-app chat within 30 days of transaction. Include your transaction ID, account email, and a brief description of the issue.Timeline: Day 0 Step 2 — VerificationWe verify your identity and review the transaction details, partner records, and delivery logs to assess the claim.Timeline: 1–2 Business Days Step 3 — DecisionYou receive a written decision with full explanation. Eligible refunds are approved at this stage and you are notified via email.Timeline: 3–5 Business Days Step 4 — Refund IssuedApproved refunds are returned to your original payment method. Transfer fees may be deducted as disclosed in your refund decision letter.Timeline: 5–10 Business Days Policy Details 30-Day WindowRefund requests must be submitted within 30 days of the original transaction date. Requests submitted after this period will not be considered. Original MethodRefunds are issued to the original payment method used for the transaction. We cannot redirect refunds to a different account or card. Fee DeductionsApproved refunds may have transfer fees deducted. The fee structure will be disclosed in your refund decision letter before any deduction is made. Currency & RateRefunds are processed in the original send currency at the original amount paid. Exchange rate fluctuations after the transaction date are not compensated.